Jim Baston

About Us:

Proactive Service® is a strategic approach to win and keep more business by delivering a higher and clearly differentiated level of service. Proactive Service® is based on the fact that you add significant value when your field service teams make recommendations to help your customers be better off.

Through our Proactive Service® programs – including our highly praised Proactive Service® Workshop for field service teams – we help organizations to engage their field-based personnel to enthusiastically promote their firm’s products and service as an integral part of the overall service they provide. By doing so, they provide recommendations that help the customer to be measurably better off.

Areas of expertise:

  • Field service personnel development